What do I do if scoring isn't working during a live meet?

Meet-day technical issues need immediate attention. Follow these steps, don't wait to call us if something is blocking your event.

Immediate troubleshooting steps

1. Check your internet connection
ScoreFlippers requires a stable connection of 50 Mbps or faster. Run a quick speed test at fast.com.

• If you're below 50 Mbps, switch to a phone hotspot — this often resolves issues in venues with congested Wi-Fi
• In concrete buildings, a Mofi network is strongly recommended for reliable connectivity

2. Refresh the browser

• Press Ctrl + Shift + R (Windows/PC) or Cmd + Shift + R (Mac) for a hard refresh
• Make sure you are using Google Chrome only — ScoreFlippers is not supported on Safari, Firefox, or Edge

3. Clear cache and try again
If a hard refresh doesn't help:

• In Chrome, press Ctrl + Shift + Delete → select "Cached images and files" → Clear data
• Reload the ScoreFlippers scoring page

4. Check device requirements

• Use a laptop or tablet (not a phone) for scoring
• Make sure Chrome is up to date

Still not working? Call us now.

Meet-Day Direct Support: 507-584-3547

Our team is available during all live events. Do not wait, call immediately if you are blocked.

If you experienced an issue during scoring, please submit a support ticket with:

• The meet name and date
• What specifically happened (e.g., scores not saving, screen frozen, login failed)
• The device and browser you were using

This helps us prevent the same issue at your next event.